Fiserv Adds Smartphone Access to Monitoring Tool
Fiserv Inc. said it has added smartphone access to its WC3 Web client control center.
The center gives financial institution clients the ability manage documents messages and monitor production status for products such as statements, EOBs and credit, debit and prepaid cards, the company said.
The upgrade now gives users desktop, laptop and smartphone access to information such as job status, special handling requests, inventory volume and usage and mail dates, the company said.
"Clients appreciate being able to get immediate updates on the production of their customer communications – even when out of the office," said Jorge Diaz, president of Output Solutions at Wisconsin-based Fiserv. "With the mobile app, clients don't have to fire up their laptop computers to check an order, they simply log onto WC3 from their phones."