A new customer relationship management system is being implemented in phases at the $6.5 billion Security Service Federal Credit Union in San Antonio.
The 865,000-member credit union is using the Microsoft Dynamics CRM system with consulting and installation help from CIBER Inc. of Greenwood Village, Colo.
The deployment will begin with automation of common member requests and business process redesign in the service center, followed by upgrades at member service centers and the credit union’s 69 branches in Texas, Colorado and Utah.
The changes will simplify training, reduce errors, cut costs and improve member service, Security Service said, as well as consolidate functions now handled by several applications into one user interface.
"Working with CIBER, we will be adding technology to help our associates serve members more efficiently and empower members to help themselves through automated service options," said Todd Renaud, vice president of MIS for Security Service.
CIBER said it now has more than 8,500 employees and operates in 19 countries in North America, Europe and Asia/Pacific.