The lights went out for some 1,800 Intuit Financial Services customers on Wednesday at around 1 p.m. PST and it took a full six hours before services - mainly involving online banking sites – were fully restored to those credit unions and banks, acknowledged Intuit spokesperson Tobin Lee in an interview.
Lee declined to specify the cause of the outage other than to say it was a failure of the power supply coupled with failure of redundant systems that were supposed to step in with power and did not.
“There were a number of failures of equipment,” said Lee, who indicated the outage impacted all IFS customers. “It was highly unusual.”
After the failure, it took 90 minutes to restore power, said Lee, and another six hours before Internet banking services were brought back online for all customers.
Lee stressed “there was no security breach, and to our knowledge no data were lost in this outage.”
About half of Calabasas, Calif.-based IFS's customers are credit unions.