Experian QAS said the $426 million Notre Dame Federal Credit Union in South Bend, Ind., has begun using the company’s address verification software in its branches and mortgage operation.
Right now, a staff member spends four hours a day processing returned mail, something the 62,000-member credit union expects to see reduced with the new tools.
“We want our frontline employees to be certain they are getting the right information so we can improve efficiency, but we also need to ensure that our members receive communications in a timely manner,” said Lisa Larkin, director of electronic services at Notre Dame Federal Credit Union.
