Car Buyers’ Concierge Takes Surprise Out of Shopping
When Tracey West learned that her 14-year old car would need thousands of dollars in repairs, she knew the time had come to part ways.
West turned to the $851 million IBM Southeast Employees Credit Union to start her search for a new vehicle. A member of the cooperative for 10 years, she financed her last car through the Boca Raton, Fla.-based credit union.
“One thing about working with the credit union is you don’t have all the haggling. [The dealerships] don’t try to sell you extra stuff you don’t need. Once the price is negotiated, everything is smooth.”
After 10 years of working with members, Thomas said he was motivated to write the book after hearing from members who had faced all types of car buying challenges. In addition to IBM Southeast, he serves as an auto adviser for Publix Employees Federal Credit Union, Combined Employees Credit Union and CGR Credit Union. He said his role is to help locate vehicles, negotiate deals and audit the transactions for members to make sure that they are being treated fairly.