AnyHour Solutions said it has now deployed a new software platform to better serve the approximately 100 credit unions it provides outsourced call center support.
The Rockford, Ill., firm has partnered with KIVA Group Inc. of Bedford, N.H., to use that company’s Respect 7 unified contact center solution, they said.
KIVA’s solution uses the Microsoft .NET platform to automatically route transaction details, information requests and cross-sell opportunities to the credit union clients’ various credit union core processing systems.
“With the KIVA platform, we have established one integration point between our system and multiple client core systems. This has significantly cut down our operating costs and driven efficiencies while giving us the ability to dynamically serve our growing client base of 100 institutions nationwide,” said Steven Holmes, vice president of strategic development at AnyHour Solutions.
Michael Baker, KIVA Group president/CEO, said, “The credit unions get highly visual and detailed information that enables them to quickly pick up right where the AnyHour agents leave off – without any redundancies – to assist members and even pursue cross-selling opportunities.”