American Heritage: History-Rich City Sparks Historical Focus
Talk into any American Heritage Federal Credit Union office in the Philadelphia area, and you’ll quickly realize what the phrase "American Heritage" in its name means.
Every branch has five or six historical documents posted on a heritage wall. An item may be a document signed by John Quincy Adams or George Washington, a letter from Herbert Hoover, a piece of china Eleanor Roosevelt used in the White House, an original "I Love Lucy" script signed by Lucille Ball or Martin Luther King’s autograph.
Each branch is unique, he continued. One, which serves primarily members of modest means, is among American Heritage’s most modern locations, featuring high-touch, high-tech and high security. Another branch, at the Philadelphia Stock Exchange, serves an entirely different demographic.
But each office also offers some consistent features. You will be greeted and directed to the appropriate spot. If you’re there to make a deposit, you won’t have to fill out a deposit slip. The teller will take care of that for you. While you’re in the queue, you can endorse the back of the check on a handy tabletop without losing your place in line.
Foulke stresses the need to treat employees well, an effort that won a best places to work award from the Philadelphia media. Each month employees receive a "State of the Credit Union" report to keep them posted on what’s happening and how American Heritage is performing.
"I have a lunch group three times a year," Foulke explained. ""I invite people from various levels of the credit union and ask them what’s going on. They can ask questions and offer ideas for making the operation better."