Symitar Aims to Ease Software, Human Communication
One of the credit union industry's leading core-processing proponents of open systems has institutionalized "co-opetition" with a program designed to smooth the way between credit unions and third-party vendors.
Symitar recently began promoting its Vendor Integration Services, comprising its Vendor Integration Program for software deploys and its new Hardware Integration Program for the equipment it runs on.
The credit union industry is no stranger to co-opetition-cooperation among competitors-and Symitar's approach to providing entry to its core processing client list is an example.
For instance, the product that one Symitar client-the $1.9 billion Keesler FCU in Biloxi, Miss.-chose to use from a VIP participant is readily available from Symitar or a number of other vendors.
Walter Hoffman, integration project manager for VIP at Symitar, said about 50 vendors are involved right now, including purveyors of loan origination, home banking, bill pay, cash management and e-statement solutions, among others. Client credit unions have chosen to use products from both small operations and major competitors such as Fiserv and Harland.
"Episys tries to be a truly open system and while our ancillary products can stand on their own two feet, we want our clients to have the selection of what they think are best-of-breed products for running their business," Hoffman said.