ATM Vendors Working to Meet New ADA Mandates
In March 2011 the Americans with Disabilities Act will require ATMs to offer voice-guided features making them easier to use for people who are blind.
A blind person will plug their own headphones into an audio jack. A voice will then prompt the user, sometimes directing them to Braille or other tactile locators that will let them handle their banking. It's similar to what a sighted person would do to complete a telephone transaction.
There's always a need for improved security, Stewart responded. There are some industry requirements from the credit card industry, promoted by Visa and MasterCard, to safeguard data and cardholder identity. There are some basic features available to combat card skimming and other frauds.
"There's also been a lot of change in the industry based on Check 21 and deposit automation," Stewart continued. "It's a good time for a credit union that has perhaps been taking envelope deposits to consider offering check imaging and improve some of their operational efficiencies."