PSCU Financial Services has expanded its credit card collections service to include automated calling during extended hours the CUSO said will help credit unions increase collections rate.
The CUCollect-Core service makes up to three calls a day from 8 a.m. to 9 p.m. while professional operators answer inbound calls to take urgent payments over the phone and record account updates.
The service can make 10,000 calls an hour and touch cardholders up to 20 times per month and claims a 70% right-party connect ratio. A flat fee is charged with no additional charges for urgent payments, PSCU said.
PSCU said its 10-year-old CUCollect service has converted more than 50% of delinquent accounts to current and makes 500,000 calls to credit union cardholders monthly. Collections services for all loan products are available, the CUSO said. It has call centers in Detroit and Phoenix and at its headquarters in St. Petersburg, Fla.