Fiserv Conference Focuses on Progress, Products and Challenges Ahead
What a difference a year makes. Last year, Fiserv Inc. held its first joint conference for all its credit union clients, following up on the long-expected consolidation of the seven formerly separate core processing operations it had acquired over the years.
That Nashville, Tenn., gathering introduced client credit unions to what was billed as the new "one Fiserv" and reorganized its credit union division to focus on helping customers find the best core processing platform and choose from the myriad of other solutions required by today's credit unions.
"This was a first opportunity for many of our clients to get a hands-on viewing of ZashPay [Fiserv's new P2P solution] and get an understanding of how it works and how they might use it at their institution," said Sara Brooks, senior vice president of Credit Union Solutions.
"We're also using our tech expo to showcase our new CardVision service, a consultancy service around enhancing profitability for card programs. There are a lot of different ways to increase usage of debit and credit cards, and we're looking at ways to really look at all those factors, including loyalty programs and really understanding what kind of transactions are actually coming through," Brooks said.