The $1.8 billion CommunityAmerica Credit Union has chosen PSCU Financial Services to process its credit card, signature debit card, PIN debit card and ATM transactions, the payments CUSO has announced.
The move will bring more than 140,000 debit cards and 35,000 credit cards and 40 ATMs to the processor. PSCU also announced that the CU would begin using the processor's Total Member Care service.
"We will work closely with CommunityAmerica Credit Union's staff to redesign and enhance their credit and debit portfolios, while simultaneously boosting member service. We expect additional growth to be driven by our Total Member Care member support team," said Mike Yatros, interim CEO with PSCU Financial Services. "These professionals can effectively address member questions on the first call. When members are able to resolve inquiries quickly at any time of the day or night, they become more loyal to their credit union and tend to purchase additional services."
The processor said Total Member Care delivers supports traditional product areas such as debit, credit, online bill payment and Internet banking, but also account inquiries, balance transfers, password resets, loan applications, new member enrollment, account initiation and a broad range of topics related to credit union operations--at any time of the day or night. The Total Member Care staff can also boost revenue through collections, outbound calling campaigns and cross-selling of additional financial services--as determined by each credit union, PSCU said.