Quick, Coordinated Response by AFTRA-SAG FCU and SEGs Foils Scammers
When scam artists hit AFTRA-SAG Federal Credit Union, the credit union immediately counterattacked on a wide front.
The result has been a victory for the credit union and its members, an outcome Todd Nelson, vice president of marketing and communication, credits to prompt response plus training and preparedness for security breaches.
Nelson noted that no money or personal information was stolen and no credit union data compromised. That was especially critical because while the privacy of all members is important, the credit union does have in its membership some prominent people from the entertainment industry. A breach of their data would pose special risks.
"It was an opportunity to educate our members they need to be aware fraudulent activity can occur," Nelson said. "Even though we will do everything possible to mitigate any risk, the membership also needs to be savvy. If they are directed to a phone number or a website, or they receive an e-mail or some type of communication that doesn't quite ring true, they should not do anything before contacting us and confirming the information is legitimate."