"Avoiding Holiday Delinquencies" will be presented by Jonathan Rhodes, president/CEO of the $55 million FedFinancial Federal Credit Union. The Rockville, Md.-based cooperative owns CU Collections, a CUSO that provides collection outsourcing to 20 credit unions. Rhodes said he will share seasonal delinquency trends based on data from the NCUA and CU Collections.
People tend to go delinquent during the first quarter of the year due to cash flow problems, and the session will offer strategies to identify those members earlier and "keep the situation in front of them," he said.
"We people get into trouble. It's because they tend to forget about the limitations of their budgets," Rhodes said.
Tips will also include implementation strategies that don't require additional staff time. Mid-Atlantic Corporate Senior Vice President of Marketing Leigh Philibosian said the topic was chosen thanks to feedback from members.
Registration and additional information is available at Mid-Atlantic's Web site, www.midatlanticcorp.org. The $4 billion corporate's educational sessions are designed for its members, but Philibosian said any interested credit unions are welcome to participate in the conference call.