The new solution integrates with the Symitar Episys platform and other core processors, the consultancy said, and requires minimum maintenance.
"Since we built it with a newer programming paradigm, this solution is very modular and plug-in based-which allows for its greater flexibility," said senior programmer Eric Lizotte. "We're utilizing all the Web technologies available for this product, which makes it act like a desktop application when it's really Web-based."
The solution includes a queuing system that organizes and sorts into categories, such as home and auto loans, and is re-assignable in real time, allowing for that-day action on such situations as a checking account going negative, the company said.
The package also tracks delinquencies and collections in an SQL database that can build ad hoc reports for business intelligence and data mining tools that allow tracking of CU staff performance.
"Once again, we saw a need in the marketplace to develop a new solution. In this case it's a collections package that meets the specific needs of the individual credit union-not an expensive out-of-the-box product that overflows in the functionality and features department," said Ron Murray, president of CUTEK.
WRG Has Relationship Solution
Wescom Resources Group is now offering its own homegrown member relationship management solution for credit unions.
MemberTrak CRM is targeted at the several hundred credit unions that use the Symitar Episys core processing platform and designed to give staff a holistic view of a member's relationship with the credit union.
WRG is a technology CUSO of $3.2 billion Wescom Credit Union, the first user of the new solution.
"MemberTrak CRM serves as the centralized dashboard to keep track of a member. At a moment's glance, I can view the entire scope of our relationship," said Rob Guilford, executive vice president and chief information officer at the Pasadena, Calif., credit union. "The real key is that it records every interaction with the member, even when there is no financial transaction involved."
The first credit union partner to use MemberTrak CRM is Capital Communications FCU in Albany, N.Y. "Our front-line staff has long desired a tool that will allow them to understand a member's entire interaction with the credit union," said Rob Roemer, vice president of information technology. "We look forward to taking advantage of the follow-up events to better improve the member experience."