The center will house a team dedicated providing customized support for credit unions' insurance, investment and trust programs. Prior to its creation, Gateway Services' support team was operating from multiple locations.
"Bringing all the [center] employees under one roof will allow us to provide better support to our credit unions and their members, better utilize our technology and people and provide better cross-training and back-up within this important team, " said Scott Jentz Gateway Services' president/CEO.
The $328 million Financial Resources Federal Credit Union said the new center has been an "invaluable resource," said Lena Matthews, president/CEO.
"[Recently], GSG's program resource team was called upon to provide a high level of direct member support and service to our investment services program to help our team concentrate on maintaining growth momentum," Matthews said.
Gateway Services said it provides a toll free number to access the resource center team, a service welcomed by the $303 million FAA First FCU.
"They are responsive to all of our questions and we appreciate the reports provided so that I know what is going on in our program," said Fidel Gonzalez, vice president of financial services at FAA First.
Two NCUA Officials Will Keynote at NACUSO's Business Services Alliance
NEWPORT BEACH, Calif. -- Two top NCUA officials will keynote NACUSO's Member Business Services Alliance.
Margaret Ross, member business lending program officer, and Frank Kressman, staff attorney with NCUA's Office of General Counsel, will address the alliance.
Roundtable topics are scheduled to include regulatory issues, training, building a participation network, SBA lending follow-up and leveraging NACUSO.
The meeting will take place will take place Oct. 15-17 at the Marriott San Diego Hotel and Marina. Registration information is located at www.nacuso.org.
Ongoing Operations Will Hosts Disaster Recovery Sessions
HAGERSTOWN, Md. -- Aiming to provide the latest updates on disaster recovery, Ongoing Operations LLC will host a session on the topic at PSCU Financial Services' St. Petersburg, Fla.-based headquarters.
The session will cover the regulatory view of business continuity and disaster recovery and best practices on data protection and virtual server for disaster recovery. According to the CUSO, key takeaways will include a synopsis of what today's regulatory environment means to credit unions and an enhanced understanding of quantifying financial risk and pandemic preparedness.
The companion discussion on data protection and virtual servers will identify best practices that have emerged in technology crucial to a credit union's continued operation following a disaster, either natural or man-made. Takeaways will include virtualized disaster recovery solutions, and a look at facilitating full recovery of a credit union's Microsoft environment through a business continuity appliance, Ongoing Operations said. Each attendee will also receive a financial impact analysis to share with interested credit union colleagues.
The lunch and learn session will take place from 11:00 a.m. to 2:00 pm. on Sept. 19 at PSCU Financial, 580 Carillion Parkway in St. Petersburg.