SEATTLE -- JAX Federal Credit Union has announced that it will implement the Fuze Digital Solutions' Fuze Suite as part of its eService strategy to expand its support across self-service and assisted-service interaction channels.
The Fuze Suite will enhance the $300 million credit union's online member care for its more than 31,000 members that search for answers to questions and educate themselves on topics ranging from branch locations to investment options in a searchable knowledge base. Assistance will be available using a two-way secure communications channel, not typically available to members outside of online banking.
JAXFCU subject matter experts will be able to share their knowledge in a central repository for all staff to access. Call center representatives and other staff within the credit union will be able to search the knowledge base containing public and private information, reduce redundant research and response times, provide consistent and accurate answers to member inquiries, and view all member interactions in one place, according to Fuze.
The Fuze Suite will be launched internally in December, followed by its rollout on the JAXFCU Web site in January.