RANCHO CUCAMONGA, Calif. - The California Credit Union League will hold a conference, Aug. 16-17, for call center managers that will focus on emerging call center operation strategies, technologies, services and applications. Among the list of speakers for the two-day conference at the Hyatt Regency Long Beach are Rhonda Clerkin, senior manager of the call center for clothing retailer Lands' End; Gayle Watson, president, Performance Solutions Inc.; and Dee Sanford, president, Dee Sanford and Associates, Customer Interaction Specialists. The Call Center Summit is a program of the Call Center Managers Network, a league-sponsored network of credit union professionals who are responsible for credit union call center issues. The network is one of four that the CCUL coordinates through its chapters and professional networks section. - ekingoff@cutimes.com
CCUL to hold conference for call center managers
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